confrontation là gì

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Let’s face it, who wants or enjoys confrontation?!? We tend to lớn need a pretty compelling reason to lớn undertake something so sánh rife with potential disaster, yes?

When I look back with the hard-earned wisdom of hindsight, I see a number of situations in which my unwillingness (and inability) to lớn confront cost u. Unclear expectations. Disappointing results. Lack of recognition. Misunderstanding. Even broken relationships. And all of these, mostly because I didn’t (and didn’t know how to) say what needed to lớn be said.

This is my why: I don’t want those experiences — at least, as they depend upon u. I do want to lớn have the skill and grace to lớn, in fact, say what needs to lớn be said.

Just in case my “why” isn’t enough incentive, there’s this: when we vì thế not effectively name the actions, behaviors, and attitudes that are impacting us and others, they continue. The costs are far too vast and far too expensive! 

MY ADVICE? PREPARE

I spend most of my time inside the walls of organizations large and small. Without exception, confrontation is what our clients — collectively and individually — know they need to lớn vì thế and what they dread the most. They can instantly think of their peers, direct reports, and certain family members that they know they need to lớn talk to lớn.

But, they don’t know how to lớn have the conversation, and they worry about the results and ramifications, they anticipate it going badly, and so sánh they (usually) don’t say anything at all. Or they vì thế but say it badly.

Almost 100 percent of the time, when I begin to lớn train on confrontation, I instantaneously feel the tension rise in the room. Muscles clench. Eyes look down. Dread sets in. If I could capture the thoughts in each person’s head, a collective “Aaaaaaaaaugh” would commence.

They’re not alone in this. You’d agree, yes? Most of us are uncomfortable with confrontation. And because of such, we avoid the conversations needed, or we finally do have them, but in ways that are less than thở effective and sometimes make things even worse.

The “why” is clear. We need the “how.”

In its simplest size, here’s my answer: PREPARE!

When we enter into confrontation without preparing, our fears of it going badly are more likely to lớn come true. It’s pretty much a given that the conversation will steer off course, emotions will likely take the wheel, and we will find ourselves at a complete dead kết thúc – again. Or worse, with an even bigger problem than thở the one we started with.

Here are four key steps of preparation that, when taken, will decrease avoidance, reduce anxiety, and enable far better outcomes:

1. Name the issue.

Get clear about what, specifically, has happened. Articulate the what, when, and where. What clear examples (no more than thở two) can you provide so sánh the other person has a clear idea of what the confrontation is about? How vì thế you feel? Why is it an issue? Why does it matter?

Once you’re clear on the issue, remember that this is what you’re confronting: the issue, not the person. When we feel emotions lượt thích anger or disappointment, we often make the mistake of confusing the two which leads to lớn less-than-stellar results.

In my own experience, I can see that this single thing often prevented u from stepping into the hard conversations needed. It was about the person, from my perspective.

Yes, there was an issue, but at the kết thúc of the day, they were wrong, and I was right, right? And the idea of having to lớn take them to task felt lượt thích a disaster waiting to lớn happen. So, I delayed. I avoided. I resisted. (And, truth-be-told, I resented…) But, if I’d been able to lớn see the issue separately from the person, I would have had far more courage to lớn step in, to lớn speak up, to lớn show up!

2. Change your context.

We named this earlier: confrontation makes us uncomfortable. More so sánh, it tends to lớn summon an adversarial response.

We hear the word and immediately imagine pointed fingers, boxing gloves on, squared off stances on opposite sides of the table, smoke coming out of our ears. We need some new imagery!

When we break down the word “confront,” we see that it begins with the letters c-o-n. In Spanish, “con” means “with.” What if we began to lớn see confrontation as an opportunity to lớn be with someone, facing the issue in front of us, together?!

I’ll speak for myself: in order to lớn change my context, I have to lớn be open to lớn hearing the other person’s side of the story. I have to lớn stay curious. And I have to lớn give up, again, my need to lớn be right.

Easier said than thở done, but oh, the results are so sánh much better!

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When we picture ourselves standing side-by-side with someone, examining the issue together, our nerves calm down and we’re both better-positioned to lớn work towards a solution. This shift, this context-change, is not only powerful in bettering your approach to lớn this kind of conversation, but the confrontation itself will be more successful as a result.

Ask yourself:

• What is my context around confrontation? (Be honest.)
• Given that my context — my opinions, my attitudes, and my beliefs — drive and even determine my behavior, how is that influencing my actions, and my results related to lớn confrontation (or the lack thereof)?
• And finally, what if I changed my context? How might my behavior, my actions, and ultimately my results be different?

3. Write an opening statement.

Picture the person you need to lớn confront. In your mind’s eye, see them walking toward you. Now, open your mouth to lớn speak, say what needs to lớn be said. What happens next?

I have a hunch. When the person you are confronting realizes what is happening, they will (naturally) turn inside — or on you. They’ll panic, they’ll react emotionally, and/or they’ll momentarily leave their toàn thân while lost in thought. This is more than thở your imagination. This is what you should expect!

Your thoughtfulness in the words and tone you choose, the examples you use, and your clarity about the situation is paramount. This is not the time to lớn “wing it.” (Yes, prepare, prepare, prepare!)

In our CONFRONTATION PROGRAM, I train on a 60-second Opening Statement. It’s a terrific framework and step-by-step process that never ceases to lớn amaze u by its effectiveness and impact. I have watched person after person, whether at C-Suite or line level, experience this tool that empowers, strengthens, and supports — that helps them prepare for the conversations most needed.

By preparing an opening statement, we say only what needs to lớn be said, take responsibility for our part in the issue itself, and keep the conversation on track (not to lớn mention get FAR different results than thở we’ve known before).

When you write out your opening statement, include the following:

• Name the issue
• Select a specific example
• Describe your emotions around the issue
• Clarify what’s at stake / why it matters
• Identify your contribution to lớn the problem
• Indicate your wish to lớn resolve the issue
• Invite your partner to lớn respond (remember: “con” = “with”)

And worth noting: it’s only 60-seconds! Going on and on about how you’ve been wronged will only steer the conversation off course — and potentially/probably make things even worse. Keep it short, keep it clear, and keep it clean.

4. Practice, practice, practice.

Once you have a solid opening statement, practice delivering it to lớn another person who’s not involved in the issue — a person you trust and who has your best interests in mind. Reading it to lớn yourself versus saying it aloud are two very different experiences.

You may be surprised at how much emotion leaks into your voice (and your expression) when you share your statement verbally. Saying it a few times aloud will help you work through those emotions so sánh that you can deliver your message clearly, succinctly, and effectively.

These four steps don’t promise to lớn resolve the issue (though they might!), but they do promise to lớn tư vấn you in the how-to, the preparation, the specifics of a confrontation conversation in and of itself.

Since I’ve been facilitating Fierce, I’ve thought back on so many conversations I a) never had but should of; or b) had but that went badly. I’ve played the tape out in my head, remembering what I did or didn’t vì thế and the repercussions of both.

I’ve wondered, again and again, what projects might have been successful, jobs might have been sustained and saved, and relationships might have been healed had I had more than thở a “why,” but a “how.” I’ll never know.

What I do know and have the privilege of witnessing over and over again through our training, is how the how-to of confrontation changes things from this point forward. I see this with our clients. And I know it for myself.

“Preparation, I have often said, is rightly two-thirds of any venture.” ~ Amelia Earhart

Where confrontation is concerned, I believe the fraction is closer to lớn nine-tenths. Instead of avoiding or reacting, take the time to lớn prepare, to lớn separate the issue from the person, and to lớn actually practice what you are going to lớn say.

No question about it, these kinds of conversations are tough. They are also the ones that invite change, growth, honesty, transparency, and opportunity beyond measure.[/et_pb_text][et_pb_blurb title=”CREATE A SAFE WORKPLACE CULTURE” image=”https://fierceinc.com/wp-content/uploads/2020/07/6-problems-ebook.jpg” icon_placement=”left” module_class=”blrb-con” _builder_version=”4.9.4″ header_level=”h3″ header_font=”Proxi-Bold|600|||||||” header_text_color=”#f08834″ header_font_size=”28px” body_link_font=”|600|||||||” body_link_text_color=”#3a99fa” body_link_font_size=”18px” hover_enabled=”0″ locked=”off” sticky_enabled=”0″]

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Tags: #Hostile Work Environment, #Infighting, #Workplace Conflict

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